Shipping policy
US domestic shipping
Delasie products are available to shipping addresses within the United States only.
We are pleased to offer complimentary shipping on all full priced orders over $150
Shipping Times and Rates
To ensure the secure delivery of your order, Delasie, is unable to ship to post office boxes.
zPlease allow 3-5 business days from the date of order for items to be processed.
Multiple orders will be shipped separately and cannot be combined.
Refunds
We do not offer refunds, only store credit. All items, in their original, unworn, condition must be shipped back to us to be eligible for store credit. The customer is responsible for shipping costs. We will notify you once we’ve received and inspected your return, and let you know if the store credit was approved or not. If approved, a store credit will be sent to your email on file within 10 business days. Please remember it can take some time for the store credit to process.
If more than 15 business days have passed since we’ve approved your return, and you have not received your store credit, please contact us at hello@delasie.com.
To ensure you are completely satisfied with your purchase, please review all materials, sizing, and other pertinent information prior to purchase.
Lost or stolen packages
Please be advised that we are not responsible for lost or stolen items once your order has shipped. If your order is not received according to the tracking detail provided, you must file a claim with the carrier. Once a claim is filed and a claim number is obtained, Delasie will work with you toward resolution of the issue based on the shipping carriers findings. Delasie will not replace items in a stolen package that was marked as delivered by tracking or items lost once delivered to the shipping career.
Damages and issues
Please inspect your order upon reception and contact us within 48 hours of delivery if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You may contact us at hello@delasie.com.
In the event that your item is damaged in transit please contact the shipping carrier to file a claim. Please also email us at hello@delasie.com to let us know your product or package was damaged by the carrier. We are happy to cooperate with the shipping carriers investigation and provide any information they may need from us in order to resolve your claim.
International orders & customs
Delasie is not responsible for the customs charges placed on international orders. If you are unwilling to pay the customs costs presented by your country, you may abandon the package through communication with the carrier. Under no circumstances will Delasie be able to credit, refund or send new items.