Refund policy

Refunds

We do not offer refunds, only store credit. All items, in their original, unworn, condition must be shipped back to us to be eligible for store credit. The customer is responsible for shipping costs.  We will notify you once we’ve received and inspected your return, and let you know if the store credit was approved or not. If approved, a store credit will be sent to your email on file within 10 business days. Please remember it can take some time for the store credit to process.

If more than 15 business days have passed since we’ve approved your return, and you have not received your store credit, please contact us at hello@delasie.com.

To ensure you are completely satisfied with your purchase, please review all materials, sizing, and other pertinent information prior to purchase. 

Exchanges
We are unable to offer exchanges due demand. However, we are able to offer store credit once the item you purchased has been returned. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You are responsible for any shipping costs associated with returning and exchanging the item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@delasie.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at accounts@delasie.com.

Damages and issues
Please inspect your order upon reception and contact us within 48 hours of delivery if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You may contact us at hello@delasie.com. 

In the event that your item is damaged in transit please contact the shipping carrier to file a claim. Please also email us at hello@delasie.com to let us know your product or package was damaged by the carrier. We are happy to cooperate with the shipping carriers investigation and provide any information they may need from us in order to resolve your claim.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

 

Lost or stolen packages

Please be advised that we are not responsible for lost or stolen items once your order has shipped. If your order is not received according to the tracking detail provided, you must file a claim with the carrier. Once a claim is filed and a claim number is obtained, Delasie will work with you toward resolution of the issue based on the shipping carriers findings. Delasie will not replace items in a stolen package that was marked as delivered by tracking or items lost once delivered to the shipping career. 

International orders & customs

Delasie is not responsible for the customs charges placed on international orders. If you are unwilling to pay the customs costs presented by your country, you may abandon the package through communication with the carrier. Under no circumstances will Delasie be able to credit, refund or send new items.