1. How long does it take to receive my order?

Orders typically take 3-5 business days to process before they are shipped. Once shipped, delivery times may vary depending on your location. Please refer to our Shipping Policy for more information.

2. Do you offer international shipping?

Unfortunately, we currently only ship within the United States. We do not offer international shipping at this time.

3. What is your return policy?

We do not offer refunds, but we provide store credit for eligible returns. To be eligible for store credit, the item must be in its original, unworn condition and returned within a specified timeframe. Please refer to our Refund Policy for more details.

4. Can I exchange an item?

We are unable to offer direct exchanges. However, you can return the item for store credit and make a separate purchase for the desired item. Please refer to our Refund Policy for more information on how to initiate a return.

5. What should I do if my order arrives damaged or defective?

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery. We will evaluate the issue and work towards making it right. Please refer to our Refund Policy for more information on how to proceed.

6. Can I return sale items or gift cards?

Unfortunately, we do not accept returns on sale items or gift cards. If you have any concerns about a specific item, please reach out to us for assistance.

7. What if my package is lost or stolen?

Once your order has been shipped, we are not responsible for any lost or stolen packages. If your order does not arrive according to the provided tracking details, you must file a claim with the shipping carrier. Please refer to our Refund Policy for more information on how to handle lost or stolen packages.

8. Do I have to pay customs charges for international orders?

Yes, customers are responsible for any customs charges placed on international orders. If you are unwilling to pay these costs, you may choose to abandon the package through communication with the carrier. Please note that we are unable to credit, refund, or send new items in such cases.